Account Recovery

Reset Password

How to start password recovery for maatriks.ai

Password reset requests should be started from the mobile app sign-in screen. The reset email will send you through a secure browser handoff page and then back into the app to finish the reset.

How to start the reset

  1. Open the maatriks.ai app
  2. Go to the sign-in screen
  3. Tap Forgot password
  4. Enter the email address tied to your account
  5. Open the reset email on the same mobile device where maatriks.ai is installed and continue from the recovery link

Troubleshooting

  1. Check spam or junk if the reset email does not arrive within a few minutes
  2. Make sure you entered the same email address used for your maatriks.ai account
  3. If the recovery link opens the browser first, use the handoff page button to continue back into the app
  4. If the reset link has expired, request a new password reset email from the sign-in screen

Need help?

If the reset email does not arrive or the recovery link does not open the app correctly, contact support from the email address associated with your account when possible:

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